US-Based Support

Our team is here to help you from machine selection through setup and ongoing use of your equipment.

1-Year Parts Warranty US-Based Team Spare Parts Available Training Included

Email Us

info@lasermachinestore.com

Response within 1 business day

Call Us

(973) 542-5326

Mon–Fri, business hours (EST)

Dealer Website

lasermachinestore.com

Authorized Kelion Dealer

πŸ›‘οΈ Warranty Coverage

All machines include a 1-year parts warranty from the date of delivery covering manufacturing defects and component failures under normal operating conditions.


  • 1-year parts warranty, all machines
  • Covers manufacturing defects
  • US-based warranty coordination
  • Direct access to Kelion factory support
  • Consumables (lenses, nozzles) excluded

πŸ“¦ Shipping & Delivery

We ship from a US warehouse via freight carrier. Most orders ship within 5–10 business days.


  • Ships from US domestic warehouse
  • Freight shipping β€” machines are crated
  • Typical delivery: 3–7 business days
  • Liftgate service available on request
  • Full tracking provided at shipment
  • International shipping available

πŸŽ“ Training & Onboarding

We provide setup guidance and documentation to help you get started with your machine safely.


  • Video call machine setup walkthrough
  • Operator training for your team
  • Safety protocols and PPE guidance
  • Software and parameter setup assistance
  • Operation manuals in English included
  • On-site training available (contact us)

πŸ”§ Spare Parts

Keep your laser system running at peak performance with genuine Kelion spare parts available through our US inventory.


  • Protective windows and focus lenses
  • Laser nozzles and tips
  • Fiber optic cables and connectors
  • Control boards and electronics
  • Cooling system components
  • Contact us for specific part numbers

πŸ”¬ Technical Support

Our team can help with general guidance and parameter questions, and can coordinate with Kelion engineers for complex technical issues.


  • Phone and email troubleshooting
  • Remote troubleshooting by phone and email
  • Parameter optimization guidance
  • Kelion engineering escalation for complex issues
  • Firmware and software update support

🏒 About Our Dealership

Laser Machine Store is a dedicated US the exclusive dealer of Kelion industrial laser machinery β€” providing factory-backed equipment with local support and service.


  • Authorized Kelion dealer
  • All machines CE & FDA certified
  • Genuine Kelion machinery only
  • Competitive pricing with US support
  • Pre-sales application consulting
  • Long-term equipment partnership

Contact Us

Have a question, need technical support, or want to discuss a machine purchase? Send us a message and we'll get back to you promptly.